Integration of reverse logistics activities within a supply chain information system

This article deals with problems related to the integration of reverse logistics activities within an organization and to the coordination of this new system. Reverse logistics activities refer to the recovery and processing of unused products and to the redistribution of reusable materials. For better control and management of these activities, new approaches and information support system are proposed here. A new organizational system, which represents the course of the operational processes and the management of the organization’s resources (labor, material, etc.), and an information system architecture are proposed for a rehabilitation center. # 2004 Elsevier B.V. All rights reserved.